Phone System – Staff Quick Reference Guide

New or Changing Teachers/Classrooms?

If you're new to the district or changing classrooms, please email help@carlisleschools.org and request:

• Your name updated on the phone
• Voicemail PIN reset (if needed)
• Classroom/office location update

Note: This ensures compliance with RAY BAUM’s Act and Kari’s Law for emergency call location accuracy.

Making Calls

• Internal: Dial the 5-digit extension
• External: Dial the 10-digit number
• Emergency: Dial 911

Ways to call:

• Handset: Pick up, dial, press Send or #
• Speakerphone: Press the speaker button , dial, Send
• Headset: Press the headset button , dial, Send

Answering, Transferring & Holding Calls

To Answer: Pick up the handset, or press Speaker/Headset button.

To Transfer:

• Blind: Press Transfer , dial, Transfer again
• Attended: Transfer, dial, speak, Transfer again

Hold/Resume: Press Hold , then Resume

Conference Calls

During a call:

• Press Conference
• Dial new number, press Send
• When answered, press Conference again

Voicemail

• Press Voicemail button or dial *97
• From another phone: *98, then extension + PIN

Visual Voicemail: Navigate with screen and soft keys to play/delete messages.

Voicemail Desk Card (PDF)

Extras

• Redial: Press Redial
• Volume: Use Volume Up/Down

User Portal

Manage Online: pbx.carlisleschools.org/ucp

First time? Click Reset Template and type reset.

Support

Email: help@carlisleschools.org

Dial: Extension 4357 (HELP)

More Resources

• CIP230 User Guide
• CIP270 User Guide
• Phone Desk Card (PDF)